Support

Join us on Slack! We'll try to deal with any trouble you have with Vidrio. Or you can email Jim Fisher, the lead developer.

Please report any bugs you find! Here's a checklist — please report anything that fails:

• When launching Vidrio, does your webcam immediately appear? No alerts or errors should appear.
• Is the frame rate smooth? The video should not be "choppy". It should be at least 30 frames per second.
• Is the latency low? Test: move your eyes to look to the far left; then look straight ahead. You should barely be able to see your eyes move.
• Is the video "mirrored"? Hold your left hand up. It should appear on the left-hand side of your screen.
• Is the webcam always visible? Switch to a different window. The new window should not obscure your webcam stream.